Here at theCloud we have some products and services that operate with "flat rate" internet traffic, this means we don't impose fixed limits to the amount of data you transfer (traffic). To date, instances of "unfair use" have been very rare ensuring customers continue to enjoy the limitless qualities of our service.

What does this Fair Use Policy mean?

Flat Rate bandwidth on theCloud is provided by way of shared pools, therefore it is a shared service and we cannot allow the actions of a few users to negatively influence the system performance for the majority. Some types of activities are obviously violations such as illegal peer-to-peer file sharing. However, some other activities can cause network performance issues. These activities are difficult to summarize in a policy but are usually caused by sustained transfers in excess of 75% of the connection speed or frequent periods of sustained transfers in excess of 10Mbps, etc. As such, we retain the right to intervene in order to uphold the overall user experience for all customers on theCloud.

When do we invoke the Fair Use Policy?

  1. theCloud retains the right to limit or halt service to any user in breach of New Zealand law, specifically privacy or copyright laws.
  2. theCloud retains the right to limit or halt service to any user imposing excessive load on the network so that this will compromise the system performance for the majority.
  3. theCloud retains the right to limit or halt service to any user, in the rare event that we are not able to keep up with the overall storage growth.

What happens when we invoke the Fair Use Policy?

theCloud wishes to keep its customers satisfied, even those who are in violation of the Fair Use Policy, because we acknowledge that this might not be intentional. Therefore, when we invoke the Fair Use Policy, by limiting or halting the service, we will get in touch with the impacted users to find a mutually agreeable solution.

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